COLLAPSAR STUDIOS / PROJECT STARSHIP
Project Starship support
Account, purchase, rewarded-ad and gameplay help from Collapsar Studios.
Account or sign-in trouble
Describe the issue, your Commander alias if available, app version and device model. Include the visible error message after removing any sensitive information. Do not send your Google password or authentication codes.
Purchase problems
Tell us which product was involved, the approximate purchase time and what the game displayed. Do not repeat a purchase just to fix missing delivery. Use Restore Purchases for applicable permanent products; if ownership or delivery remains incorrect, contact us. Do not email purchase tokens or payment-card data. Google Play handles payment and store refund requests.
Rewarded-ad problems
Describe whether the ad failed to load, failed to finish or completed without the expected reward, and give the approximate time. Do not send callback URLs, claim data or tokens.
Gameplay help
Describe what happened and what you expected, with your app version and relevant game feature. Remove personal or sensitive material from any information you send.